Refund Policy

If the paid unlock does not work for you, contact support with your PayPal receipt number, transaction ID, or order ID.

Refund requests

Send refund requests to info@polenest.com. Do not include CSV files, product rows, customer lists, private documents, or generated PDFs in support email unless support explicitly asks for a redacted example.

Revoked access

If a PayPal payment is refunded or revoked, the purchase verification service may mark the paid unlock inactive.